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Customer Concierge
Kuta Utara, Badung
WE'RE HIRING!
CUSTOMER CONCIERGE at Bali Floating Company
Benefits
- performance bonus based on KPI’s
- BPJS
- Free English classes
MAIN RESPONSIBILITY:
- Converting customer inquiries into confirmed paid orders
- Delivering 5 star customer service
- Increasing average order value through upselling
This is not just answering customer messages.
This is a sales + operations coordination role.
Concierge-Level Customer Experience and Communication
* Monitor WhatsApp and email; respond quickly, professionally, and clearly
* Assist customers with questions and help them place orders
* Personalize recommendations and suggest appropriate upgrades to enhance the experience
Order Coordination & Accuracy
* Create detailed order tickets for the fulfillment team
* Communicate special requests to Shift Supervisors and kitchen/delivery teams
* Ensure order tickets are aligned with confirmed orders
* Support smooth handover between shifts
Required Skills
- Advanced written English skills
- Proficient in Excel
- Fast typing speed
- Prior experience in a similar role
- Understands luxury customer expectations
Ideal Candidate
- Extremely detailed oriented and friendly
* Communication: Clear verbal/written communication, active listening, and a friendly, professional demeanor.
* Empathy & Customer Focus: Understanding guest needs and providing personalized, caring service.
* Problem-Solving & Resourcefulness: Ability to find quick, creative solutions to unexpected issues or requests.
* Multitasking & Time Management: Juggling multiple requests, bookings, and tasks simultaneously.
* Organizational Skills: Attention to detail in managing schedules, events, and order logistics
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Customer Concierge
Kuta Utara, Badung
COMPANY
Core Element Group
SALARY RANGE
5.000.000 - 5.500.000
APPLY BEFORE
10 Jun 2026
WE'RE HIRING!
CUSTOMER CONCIERGE at Bali Floating Company
Benefits
- performance bonus based on KPI’s
- BPJS
- Free English classes
MAIN RESPONSIBILITY:
- Converting customer inquiries into confirmed paid orders
- Delivering 5 star customer service
- Increasing average order value through upselling
This is not just answering customer messages.
This is a sales + operations coordination role.
Concierge-Level Customer Experience and Communication
* Monitor WhatsApp and email; respond quickly, professionally, and clearly
* Assist customers with questions and help them place orders
* Personalize recommendations and suggest appropriate upgrades to enhance the experience
Order Coordination & Accuracy
* Create detailed order tickets for the fulfillment team
* Communicate special requests to Shift Supervisors and kitchen/delivery teams
* Ensure order tickets are aligned with confirmed orders
* Support smooth handover between shifts
Required Skills
- Advanced written English skills
- Proficient in Excel
- Fast typing speed
- Prior experience in a similar role
- Understands luxury customer expectations
Ideal Candidate
- Extremely detailed oriented and friendly
* Communication: Clear verbal/written communication, active listening, and a friendly, professional demeanor.
* Empathy & Customer Focus: Understanding guest needs and providing personalized, caring service.
* Problem-Solving & Resourcefulness: Ability to find quick, creative solutions to unexpected issues or requests.
* Multitasking & Time Management: Juggling multiple requests, bookings, and tasks simultaneously.
* Organizational Skills: Attention to detail in managing schedules, events, and order logistics